Welcome to Thames Water
We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.
Changes in our charges
New charges will officially start on 1 April 2025. On average, typical water and wastewater bills will increase by £17 per month.
We understand you may have questions about this increase. On our charges page, we go through:
- Why prices are going up
- When and how much bills are increasing
- How we'll spend your money
- What we won't be spending your money on
- Extra help and support
Explore Thames Water
Get help and advice on some of our most popular topics.
Metered charges
We go through how you’re billed if you’re on a water meter and what to do if your bill is higher than usual.
Unmetered charges
For customers without a water meter, we work out charges based on the size and location of your property.
Financial support
If you're struggling to pay your bill, we have a range of support options.
No water or low pressure
What to do if your water suddenly stops or you’re having issues with your supply.
Priority Services
If you or someone you know needs a little extra support, our free Priority Services Register can help.
Leakage performance
Find out how we're tackling leaks across our network.