The Dubai Centre for Artificial Intelligence (DCAI) is a key initiative launched in June 2023 by the Dubai Future Foundation, Digital Dubai Authority, Dubai Electricity and Water Authority (DEWA), and the Dubai Media Council under the patronage of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum. Its primary mission is to accelerate the adoption and integration of artificial intelligence (AI) within Dubai’s government entities, thereby enhancing the efficiency and effectiveness of public services.

The DCAI aims to position Dubai as a global leader in AI, by providing a collaborative platform for the government, private sector, and academia, to develop and deploy AI solutions. With a focus on defining supportive policies and regulations, promoting AI awareness through workshops and training, and fostering innovation by partnering with AI startups, the DCAI is set to transform Dubai’s public service landscape.

The Dubai Future Accelerators (DFA), in collaboration with the Dubai Centre for Artificial Intelligence (DCAI), launched the first dedicated Generative AI program with the goal of enhancing and future-proofing government services across Dubai.

The program was structured in two key phases: DCAI led an initial challenge discovery journey with 33 Dubai government entities to identify pressing operational and strategic needs. These challenges were then translated into a comprehensive pool of 183 potential GenAI use cases. Following this, DFA established a three month innovation sandbox an experimental testbed that enabled leading AI companies to collaborate directly with government stakeholders, trial solutions, and validate their impact within a supportive regulatory environment.

Thanks to the close cooperation between participating entities and technology partners, Dubai successfully executed 75 pilot projects. This report highlights 15 use cases from that portfolio.