SK Telecom Announces Accountability and Commitment Program SK Telecom acknowledges the findings of the joint public-private investigation and expresses its deep regret regarding the cybersecurity incident. We sincerely apologize to our customers and to society for the inconvenience and concern this incident has caused, and we are committed to taking all necessary steps to ensure this does not happen again. To reiterate its commitment and rebuild customer trust, SK Telecom is announcing the Accountability and Commitment Program, consisting of the Customer Assurance Package, Information Protection Innovation Plan, Customer Appreciation Package and Subscription Cancellation Fee Waiver. The Customer Assurance Package, introduced following the cybersecurity incident, will be enhanced to provide robust protection and prevent harm to SK Telecom customers. SK Telecom remains steadfast in its commitment to taking full responsibility for safeguarding our customers in the aftermath of the incident, continuing this dedication until all concerns are fully addressed. To address cybersecurity concerns and strengthen customer confidence, SK Telecom is launching the Information Protection Innovation Plan, investing KRW 700 billion over the next five years to build a world-class information protection system. This initiative will be guided by the U.S. National Institute of Standards and Technology’s (NIST) Cybersecurity Framework (CSF), and will align with the highest cybersecurity standards. SK Telecom aims to lead Korea in cybersecurity by 2028 and establish a globally recognized security system within five years. As a gesture of gratitude for the trust and patience shown by our customers during this challenging time, SK Telecom is also launching the Customer Appreciation Package to acknowledge and thank our customers for their loyalty. Moving forward, SK Telecom remains firmly committed to delivering meaningful value that resonates with all customers and will continue to strive to provide dependable, quality services.
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