Here you’ll find links to Navigate training guides and videos. You’ll also be able to sign up to Q&A drop in sessions taking place throughout April and after Go Live.

Here's the first of our short videos to introduce you to Navigate.

Our Quick Start guides can be used when users first log into Navigate on Day 1. They’ll ensure transition from MIDPortal to Navigate is as smooth as possible!

Navigate Insurer & DA Quick Start Guide

For Insurer & DA's using Motor Insurance Policy Data (formerly MID) to introduce Navigate and show changes and enhancements.

Navigate Insurer Helpdesk Quick Start Guide

For Insurer/DA Helpdesk users Level 2 and Level 3 to show changes and enhancements when managing policyholders 

Navigate Policyholder Quick Start Guide

For Policyholders for Motor Insurance Policy Data (formerly MID data) to introduce Navigate as the new home of MIDUpdate along with changes and enhancements.

Catering to the diverse needs of our users, our User Guides have easy chapters that contain role specific tasks. The guides offer a practical and task driven approach to help you effectively use Navigate’s functionality and features at your own pace. 

Navigate Organisation & Branch Admin User Guide

For Organisation and Branch Admin Users to show how to manage organisation, branches and users.

Navigate Insurer & DA User Guide

For Insurers & DA's to show how to use Motor Insurance Policy Data (formerly MID data) within Navigate.

Navigate Policyholder User Guide

For Policyholders using Motor Insurance Policy Data (formerly MID data) to show how to use Navigate for updating and managing commercial/fleet policies.

SFTP User Guide

For insurers and DAs who submit data via SFTP.

Q&A drop-in sessions 

To give all our users confidence in their abilities within Navigate, we hosted FIVE Q&A drop-in sessions throughout April.  

Tailored to different user groups, our subject matter experts were on hand to answer questions. Session dates were provided to organisation’s key contacts.

Our final Q&A session from 10-12 on Wednesday, 24 April is about Launch Weekend. Sign up for the virtual session here. 

Can’t make a Q&A? Don’t worry! All sessions will be recorded, and the key questions will be included in our FAQ section. 

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