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TH_TOOLBAR_SETTINGS	Stores an object containing user specific settings for the Browsealoud toolbar such as dialog positions and button states. No personally identifiable data is stored.
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audioalert	Stores a value ‘audioalert = true’ after the first Browsealoud audio alert.
__utma	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmt	Used to throttle request rate.	BrowseAloud v.3 documentation Privacy policy
__utmb	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
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_ga	Used to distinguish users. The ID is used only to identify the session for the statistics and is completely anonymous.	BrowseAloud v.3 documentation Privacy policy
_gat_UA-4669579-11	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.	BrowseAloud v.3 documentation Privacy policy
_gid	Used to distinguish users.	BrowseAloud v.3 documentation Privacy policy

Analytical Cookies
Company	Description	Action
Google Inc = _ga	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gid	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gat	Google Analytics tracking cookie. Used to manage the rate at which page view requests are made.	Terms and conditions Privacy policy

Welcome to the Local Government & Social Care Ombudsman

We make decisions on complaints about councils or adult care providers in England

We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions the right way.

We are a free service

We decide whether or not to investigate your complaint

We are independent and do not take sides

Search Decisions Browse and search our decisions

What we investigate See the things we can and cannot look at

Information Centre For news, reports, information about us and complaints data for councils

Information for Organisations Including Information for Link Officers, FAQs for fire authorities

Are you thinking of complaining to us?

Find out how to make a complaint to us by reading our step by step process

Find out how to complain

If you are an existing complainant please

See how your council is performing

Try our interactive map to find local authority performance data on complaints

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Welcome to the Local Government & Social Care Ombudsman

We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions the right way.

Popular services and information from the LGSCO